Shipping Information

Shipping in Germany is free of charge. Our shipments are only insured packages that are delivered to you by Deutsche Post DHL. It can take us up to 5 days to get a product ready for shipping. If you are in a hurry, please buy or order your Rothöll product on time. Especially when large holidays such as the Christmas time are pending, there may be unexpected delays. Nevertheless, we do everything to deliver your Rothöll design quickly and safely.

Should it be very urgent, we will provide you with the shipping with DHL Express. The costs for this shipping method nationally and internationally you bear as a customer. 20 cents per shipment go to the GoGreen environmental protection program of Deutsche Post DHL Group.

Regarding shipping to other EU countries and additional countries such as Turkey, Latvia, Norway, Switzerland, Russia and Iceland shipping costs apply for you depending on the size and weight of the parcel. Please contact us in advance. The shipping can take about 5-15 days. Please note that additional charges such as customs duties apply to deliveries outside the EU, which you have to bear as a customer.

Shipping to North America like Canada and the USA, to South America like Brazil, to Asia like China or India shipping costs apply for you depending on the size and weight of the parcel. Please contact us in advance. The shipping can take about 10 – 20 days. Please note that additional fees and customs duties apply for deliveries outside the EU, which you have to bear as a customer.

If the ordered product is not in stock or if it is a special product made to customer specifications, the delivery times are non-binding. The customer is ready to accept a delay of 40 working days.

Since some of our products are made exclusively by hand, delivery may be delayed in exceptional cases. In this case, we deprive you additionally and ask for your understanding.

For an unscheduled extension of delivery times by the respective shipping company, we assume no liability.

The forwarding of the ordered products takes place after cash receipt.